Returns

At Rada Flooring, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, you can initiate a return under the following guidelines:

Return Eligibility:

• Items must be returned within 14 days of delivery.

• Items returned must be in top condition to qualify for a refund.

Return Shipping: Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping service to ensure your return reaches us securely.

Restocking Fee: A restocking fee of 25% applies to all returns, except in cases where the product delivered was defective, incorrect, or damaged upon receipt.

Refund Process: Once we receive your returned items and verify their condition, we will process your refund to your original payment method within 5-7 business days. Please note, original shipping fees (if any) are non-refundable.

Damaged or Incorrect Products: If your order arrives damaged or incorrect, please notify us immediately, and we will resolve the issue promptly.

Initiating a Return: To start a return, please contact our customer support team at:

Rada Flooring
185-1642 Merivale Rd, Nepean, ON K2G 4A1
613-799-3903
support@radaflooring.com

Clearly include your order number, the reason for your return, and photos if applicable.