Shipping

Free Shipping: We offer free shipping to most addresses within Ontario and Quebec. Certain remote locations may be subject to additional shipping fees; please contact our customer support team for details.

Shipping to Other Provinces: We can ship to other provinces across Canada. Additional shipping charges may apply depending on your location. For shipping outside Ontario and Quebec, please inquire with Rada Flooring customer support to confirm any additional shipping costs.

Shipping Origin: Our products primarily ship from our Ottawa office. However, some items may ship directly from our warehouse in Montreal. Your shipping origin will be clearly indicated once your order has been processed.

Delivery Times: Orders typically take 4-6 business days to arrive. While we strive to deliver within this timeframe, delays may occasionally occur due to shipping volume, carrier issues, or weather conditions.

Shipping Cost Adjustments (Remote or Special Locations): In certain cases, especially for remote locations or addresses outside Ontario and Quebec, shipping carriers may charge significantly higher rates. If additional shipping charges apply beyond what’s initially calculated at checkout, we will contact you immediately to provide a revised shipping quote. You will have the option to either accept the additional charge or cancel your order for a full refund.

Order Tracking: You will receive tracking details via email once your order is shipped.

Damaged or Incorrect Items: Please inspect your order upon receipt. If your order is incorrect or damaged, please contact us immediately, and we will resolve the issue promptly.

Contact Us: For any shipping-related inquiries, please contact us at:

Rada Flooring
185-1642 Merivale Rd, Nepean, ON K2G 4A1
613-799-3903
support@radaflooring.com